Advanced Edition and Customer Call Reporter (CCR) are NOT supported on Avaya IP Office R systems. Existing Advanced Edition. Migrate Your Nortel BCM to Avaya IP Office! IP Office CCR (Customer Call Reporter). IP Office Customer Call Reporter is a server based contact centre product designed explicitly IP Office CCR provides a good set of basic monitoring tools. Just installed CCR, everyting seems to be installed as it should. When the installation finised, th server opens the folowing URL.

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Customized, automated self-help menus allow customers to place or changes orders, chieck status of odfice and more! Drawing upon the latest web and design technologies, IP Office Customer Call Reporter introduces significant new capabilities to effectively and efficiently manage a single-site call centre environment.

The system will use the straight average method to calculate the average answer time.

Avaya IP Office CCC/CCR

Just installed CCR, everyting seems to be installed as it should. Callers can respond with touch-tone or voice response or both. An agent’s productivity and efficiency will be measured by the parameters laid down for lost calls, answered calls, minimum talk time, and maximum talk time.

The caller may still talk to the agent, but will not hear what the supervisor is saying. To finalize the copying, the “OK” button must be pressed.

An address is entered during installation when the administrator account is first created. Manage campaign performance — Growing businesses can get real-time insights into how marketing campaigns are performing so resources can be adjusted in necessary to maximize investment. It does not include direct calls to agents. The system talk outbound average time is the average of all of the Advanced Edition agents’ outbound average call talk times System Talk Inbound Average Statistic: This address can be changed by after logging in by going to the System Settings tab.


System Agent Productivity Factor: I dont know what im doing wrong! Advanced Edition helps businesses take customer service to a higher level: Coaching intrusion and Whisper page cannot be done on an idle user. Supervisors can provide coaching directly to the agent during a live call without the customer hearing to ensure quality standards are being met. How am I supposed to login? The Supervisor can create two separate views entitled “sales” and “service” and compare the number of calls, length of call, etc.

Didn’t matter how many times I tried the install, it just wouldn’t work on that box. Presented Call statistics are available for system, queues and agents.

The alarm and warning settings for this new statistic cxr range from 1 to Telefonix Jobs Discover Telefonix. Each account that can receive the template can be selected.

Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework. Contact Telefonix Why Telefonix?

IP Office CCR

The following parameter settings are available for Agent Productivity factor calculation: Default setting is off. If the “OK” button is pressed, the copying will take place and the dialog box will close when the copying is done. Similarly, if 30 minutes grouping is selected, then call records will get in minute increments. There will be no checks to make sure that the queues selected for the reports are available to the supervisor receiving the template.

I was getting the same thing. When an agent knows that no callers are waiting in queue, he or she can spend more time with customers building relationships, generating more revenue, and enhancing overall customer satisfaction and loyalty. Customizable Reports — Customer Service Supervisor offers easily customized reports to display specific information that is most relevant to the business:.

For the release of IP Office R6, Customer Call Reporter now provides a browser based wallboard that can be used in businesses who want to display key statistics in a group lp, such as on an LCD television screen.


You can then change it lffice the system settings after logging in as administrator. I dont get to choose my IPO, my username or anything during setup.

If the “Cancel” button is pressed, the dialog box will close and the copying will not occur. Also, there is no limit to the number of statistics that can be displayed caution: The system talk inbound average time is the average of all of the Advanced Edition agents’ inbound average call talk times System Total Talk Statistic: Small to Medium Enterprise. A dialog box will then provide a list of supervisor accounts that can receive the template.

View agent status — Customer service xcr and offjce can get real-time information on call queues, hold times, agent status and more to help ensure customers are always being serviced quickly, efficiently and professionally.

Create self-service menus — Improve responsiveness to customers and continue generating revenue even outside of normal business hours. The system talk outbound time is the sum of all of the Advanced Edition agents’ outbound call talk times System Talk Inbound Statistic: It can also enable more meaningful training sessions.

Telefonix pay the utmost attention to going the extra mile to help you understand technology and to make your technology acquisition a transparent, comfortable one, backed up by as much information as you need and as many demonstrations as you should ever want. Click Here to join Tek-Tips and talk with other members! When I remove that from the URL, and press enter, it just takes me to http: In addition to the Hour, Day and Week grouped reports, R8.